FAQ's and My standard companiy policy: Please read carefully!

PREPARATORY WORK

Sketches, copy, dummies and all preparatory work created or furnished by Tripp Walker Designs, shall remain Tripp Walker Designs’s exclusive property and no use of same shall be made, nor any idea obtained there from be used, except upon compensation to be determined by Tripp Walker Designs.

EXPERIMENTAL WORK

Experimental work performed such as sketches, drawings, composition, screens, and materials, will be charged for at current rates and may not be used with consent of the manufacture

A quotation not accepted within thirty ( 30 ) days is subject to review.

ORDER CANCELLATION
In the case of an order cancellation, if Tripp Walker Designs has already commenced working on the order, Tripp Walker Designs shall be entitled to full reimbursement for any costs already incurred, including penalties or restocking charges that sellers suppliers may charge him. This reimbursement shall be taken from the advanced deposit and the balance refunded to the customer.

CONDITION OF CUSTOMER SUPPLIED ARTWORK

Estimates for manufacturing are based on customer supplying "Production ready" vector art on disk or electronic transmittal and requiring no touch-up or clean-up. Additional time needed to make artwork production ready shall be billed at current rates.

PREPARATORY MATERIALS

Artwork, type, negatives, Positives and other items when supplied by the manufacture shall remain his exclusive property unless otherwise agreed in writing.

ALTERATIONS

Alterations represent work performed in addition to the original specifications. Such additional work shall be charged at current rates and be supported with documentation upon request.

PROOFS

Proofs shall be submitted with original copy. Corrections are to be made on "master set", returned marked O.K. and or O.K. with corrections and signed by customer. If revised proofs are desired, request must be made when proofs are returned. Tripp Walker Designs regrets any errors that may occur through production undetected, but cannot be held responsible for errors if the work is done per customer's O.K. or if changes are communicated verbally. Tripp Walker Designs shall not be responsible for errors if the customer has not ordered or has refused to accept proofs or has failed to return proofs with indication of changes or has instructed Tripp Walker Designs to proceed without submission of proofs.

COLOR PROOFING

Because of differences in equipment, and other condition between color proofing and production operations, a reasonable variation in color between color proofs and the completed job shall constitute acceptable delivery. Also please check Pantone colors for accuracy as monitors/printers will display variations.

OVERRUNS OR UNDER RUNS

Overruns or under runs not to exceed 10% on quantities ordered and or the percentage agreed upon over or under quantities ordered shall constitute acceptable delivery. Tripp Walker Designs will bill for actual quantity delivered within this tolerance. If customer requires guaranteed no less than delivery, percentage tolerance of overage must be doubled.

CUSTOMER'S PROPERTY

Tripp Walker Designs will maintain fire, extended coverage, vandalism, malicious mischief and sprinkler leakage insurance on all property belonging to the customer, while such property is in Tripp Walker Designs's possession. Tripp Walker Designs's liability for such property shall not exceed the amount recoverable from such insurance.

DELIVERY

Unless otherwise specified, the price quoted is for a single shipment, without storage, F.O.B. local customer's place of business or F.O.B.Tripp Walker Designs's platform for out-of-town customers. Proposals are based on continuous and uninterrupted delivery of complete order unless specifications distinctly state otherwise. Charges related to delivery from customer to Tripp Walker Designs, or from customer's supplier to Tripp Walker Designs are not included in any quotations unless specified. Special priority pickup or delivery service will be provided at current rates upon customer's request. Materials delivered from customer or his suppliers are verified with delivery ticket as to cartons, packages or items shown only. The accuracy of quantities indicated on such tickets cannot be verified and Sign Pro cannot accept liability for shortage based on supplier's tickets. Title for finished work shall pass to the customer upon delivery to carrier at shipping point or upon mailing of invoices for finished work, whichever occurs first

PRODUCTION SCHEDULES

Production schedules will be established and adhered to by customer and Tripp Walker Designs, provided that neither shall incur any liability or penalty or delays due to state of war, riot, civil disorder, fire, strikes accidents, action of Government or civil authority and acts of God or other causes beyond the control of customer or manufacture.

CUSTOMER-FURNISHED MATERIALS

Stock, camera copy, film, color separations and other customer furnished materials shall be manufactured, packaged and delivered to Tripp Walker Designs's specifications. Additional cost due to delays or impaired production caused by specification deficiencies shall be charged to the customer.

TERMS

An advanced deposit of 50% of the total order price is required on all custom orders. Tripp Walker Designs will not commence work until this amount has been paid. Unless otherwise arranged, buyer shall pay the balance due on the order at the time of delivery.

GENERAL WARRANTY

Tripp Walker Designs shall disclaim any and all express or implied warranties of merchandisability or warranty of fitness for a particular purpose.

Although Tripp Walker Designs uses quality materials, Tripp Walker Designs can not guarantee product for a particular use or application.

SUBSTITUTIONS

Tripp Walker Designs reserves the right to substitute materials of equal or better quality without notification, unless advance notification is previously agreed to in writing. We cannot guarantee stock availability on any item. If there is a stock problem, we will contact you and make suggestions.( This may change the cost of the item if it is a different brand, color, size, etc. )

REJECTS

Buyer shall have the right to purchase reject material at a reduced cost to be determined by Tripp Walker Designs. If buyer declines to purchase rejects, Tripp Walker Designs has the right to sell them as seconds or irregulars in any manner Tripp Walker Designs sees fit. If buyer provided the goods to print on he shall be entitled to all rejects. Reject rates on buyer's goods shall be within excepted industry standards. Tripp Walker Designs shall not be obligated to purchase rejects from buyer unless a specific reject rate ceiling is agreed to in writing.

PACKAGING

Unless otherwise noted, all items shall not be packaged . Bulk packaged. Individual folding, tagging, bagging, etc., if desired shall be charged at current rate.

INDEMNIFICATION

The customer shall indemnify and hold harmless Tripp Walker Designs from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against Tripp Walker Designs on grounds alleging that the said manufacturing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any person's right to privacy or other personal rights except to the extent that Tripp Walker Designs has contributed to the matter. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against Tripp Walker Designs, provided that Tripp Walker Designs shall promptly notify the customer with respect thereto, and provided further that Tripp Walker Designs shall give to the customer such reasonable time as the urgency of the situation may permit in which to undertake and continue the defense thereof

Additional Conditions/Considerations

All prices on any order are for that order only. Any reorders will be priced at the quantity ordered. All pricing is based on total number of identical items manufactured at one time, not on an accumulated quantity over a period of time.

Any add-ons to existing orders incur an extra charge.

Art charges on invoice are subject to change if there are changes to art after the invoice or quote is given.

Please call before picking up your order to make sure it is ready.

We make every effort to get your order done on or before the due date.